Refund policy

Withdrawal from the contract

1. A buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract under the conditions set out below in this article.
2. The withdrawal period shall be 14 days from the date of receipt of the goods by the consumer or a person designated by the consumer.
3. In order to comply with the withdrawal period, it shall be sufficient for the consumer to send a statement of withdrawal to the seller within the withdrawal period.
4. The consumer may withdraw from the contract by sending a written notice of withdrawal to the buyer's e-mail address (info@zbraneproukrajinu.cz) or to the seller's delivery address. The Seller shall acknowledge receipt of the message to the Buyer without delay. A specimen withdrawal form is attached to these terms and conditions.
5. The Buyer who, as a consumer, has withdrawn from the Purchase Contract is obliged to return the goods to the Seller within 14 days of the withdrawal. The Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.
6. If the buyer withdraws from the contract, the seller shall reimburse the buyer immediately, but no later than 14 days after withdrawal, all monies, including delivery costs, received from the buyer in the same manner. The seller shall only return the funds received to the buyer in another way if the buyer agrees to this and if no additional costs are incurred.
7. If the buyer withdraws from the contract, the seller is not obliged to return the funds received to the buyer before the buyer has handed over the goods to the seller.
8. The Buyer is obliged to return the goods to the Seller undamaged, unworn and unpolluted and, if possible, in their original packaging. The Seller shall be entitled to unilaterally set off the claim for compensation for damage to the goods against the Buyer's claim for reimbursement of the purchase price.
9. The Seller is entitled to withdraw from the Purchase Contract on the grounds of out of stock, unavailability of the goods or when the manufacturer, importer or supplier of the goods has discontinued production or import of the goods. The Seller shall promptly inform the Buyer via the e-mail address specified in the order and shall return all monies, including delivery costs, received from the Buyer under the contract within 14 days of notification of withdrawal from the contract, in the same manner or in the manner specified by the Buyer, as the case may be.

Rights arising from defective performance
1. The Seller shall be liable to the Buyer that the goods are free from defects on receipt. In particular, the seller shall be liable to the buyer that at the time the buyer took over the goods:
         1. the goods correspond to the agreed description, type and quantity as well as quality, functionality, compatibility and other agreed characteristics,
         2. the goods are fit for the purpose for which the buyer requires them and to which the seller has agreed; and
         3. the goods are supplied with the agreed accessories and instructions for use, including instructions.
2. The Buyer shall be entitled to exercise the right to claim for any defect that occurs in the goods within two (2) years of receipt. If the object of purchase is a used item, which was brought to the attention of the buyer at the time of ordering, the buyer is entitled to exercise the right of defect in the goods within one (1) year of receipt of the goods. Article 6.3 of these Terms and Conditions is not affected.
3. The Buyer is not entitled to the right of defective performance if the Buyer caused the defect. Furthermore, wear and tear caused by normal use or, in the case of used goods, wear and tear corresponding to the extent of their previous use, shall not constitute a defect.
4. If a defect becomes apparent within one (1) year of receipt, the item shall be deemed to have been defective upon receipt, unless the nature of the item or the defect precludes this.
5. In the event of a defect, the Buyer may claim the goods from the Seller and demand that the defect be remedied in the following ways of his choice:
            1. by repairing the goods;
            2. by replacement with new goods,
unless the chosen method of remedying the defect is impossible or disproportionately costly compared to the other method; this shall be assessed in particular with regard to the significance of the defect, the value that the goods would have had without the defect and whether the defect can be remedied by the other method without significant difficulty for the buyer.

The seller may refuse to remedy the defect if it is impossible or disproportionately costly to do so, having regard in particular to the significance of the defect and the value which the thing would have had without the defect.
The seller shall otherwise remove the defect within a reasonable time after it has been pointed out so as not to cause the buyer considerable inconvenience, taking into account the nature of the item and the purpose for which the buyer bought the item.
The seller shall take over the item at his own expense to remedy the defect.
The buyer may demand a reasonable discount or withdraw from the contract if
the seller has refused to remedy the defect or has not remedied it in accordance with the preceding provisions of these terms and conditions,
the defect appears repeatedly,
the defect is a material breach of contract, or
it is evident from the seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer.
The reasonable discount shall be determined as the difference between the value of the item without defect and the defective item received by the buyer.
The buyer may not withdraw from the contract if the defect is insignificant.
If the buyer withdraws from the contract, the seller shall refund the purchase price to the buyer without undue delay after he has received the item or after the buyer has proved to him that he has dispatched the item.
The defect may be alleged against the seller from whom the item was purchased. If, however, another person is appointed to carry out the repair at the seller's place or at a place closer to the buyer, the buyer shall reproach the person appointed to carry out the repair.
If the buyer has rightly reproached the seller for the defect, the period for reproaching the defect does not run for the period during which the buyer cannot use the defective object.